Consumer FAQs

Frequently asked questions by consumers

R
Written by Roman Shemet
Updated over a week ago

Table of contents

  • If I don't have a job, can I still apply?

  • Is there an application or processing fee?

  • What if I have questions during the application process or after I'm approved?

  • Do I have to reapply if I want to use Koalafi for another purchase?

  • Why did I get declined and how soon can I reapply?

  • How do you decide to approve a consumer?

  • How long does the approval process take?

  • How much can I be approved for through Koalafi?

  • I was approved for less than I want to spend - can I raise my approval amount?

  • When do payments start?

  • How do I make payments?

  • Can I pay off my lease or loan early?

  • What will my payment size be?

  • Can I make additional payments, and what is the process?

  • How will applying with Koalafi impact my credit?

  • Will Koalafi help me build my credit?

  • Do you have a return policy?


Application

If I don't have a job, can I still apply?

Yes. Koalafi encourages anyone to apply if you have an income from a reliable source such as retirement or pension.

Is there an application or processing fee?

No, we do not charge an application or processing fee.

However, for lease-to-own applications a temporary hold typically between $49 and $79 will be placed on your debit card at the time of submitting an application. This will process as your initial payment at the time of signing. If you choose not to proceed, this hold will be released.

What if I have questions during the application process or after I'm approved?

We’re always happy to help. Please call Koalafi at 844.937.8275 between 8:00 am and 9:00 pm ET Monday through Friday, or 8:00 am to 8:00 pm on Saturday.

Do I have to reapply if I want to use Koalafi for another purchase?

If you remain in good standing by making all on-time payments, any unused approval amount from your initial approval remains available as "Open To Buy", to be used at any store that accepts Koalafi.

See the Store Locator to find stores that accept Koalafi.

Why did I get declined and how soon can I reapply?

To protect your privacy, we cannot share your specific decline reasons over chat or phone.

You can reapply after 30 days.

Further information

Application declines are influenced in whole or in part upon information contained in a consumer report furnished by Clarity Services, Inc or DataX Ltd.

Clarity Services, Inc and DataX Ltd., do not make these decisions and are unable to provide you with specific reasons for them. You have the right to dispute the accuracy or completeness of any information contained in their reports by contacting them directly at the number or addresses listed below.

You may also obtain a free copy of your consumer reports directly from Clarity Services, Inc or DataX Ltd if you request them within sixty (60) days of the date of this letter.

Clarity Services, Inc.
P.O. Box 5717
Clearwater, FL 33758
Phone: (866) 390-3118
Fax: (727) 712-9040
Email: consumers@clarityservices.com
https://www.clarityservices.com/support/

DataX Ltd.
325 East Warm Springs Rd
Suite 202
Las Vegas, NV 89119
Phone: (800) 295-4790
Fax: (702) 853-6969
Email: compliance@dataxltd.com



Approvals

How do you decide to approve a consumer?

Koalafi has industry-leading approval rates. We understand that you are more than just your credit score. We look at your application and cross-check the information you provide us with data providers and credit bureaus to determine if you get approved and the approval amount.

How long does the approval process take?

Applications are considered right on the spot and approvals usually take less than 10 seconds.

How much can I be approved for through Koalafi?

Qualifying customers may be approved for up to $7,500 in lease-to-own funding and $65,000 in loan funding.

The amount of approval depends on factors including income, banking and credit history, length of employment, and verification of contact information.

I was approved for less than I want to spend - can I raise my approval amount?

Unfortunately, we are not able to adjust approval amounts.


Payments

When do payments start?

The loan or lease begins when goods are shipped. The first payment date will vary based on when the lease starts in relation to their payment schedule. Customers will receive an email when the lease starts with more information.

How do I make payments?

Koalafi accepts several payment methods, including ACH bank account transfers and debit cards.

Can I pay off my lease or loan early?

Yes! You may pay your lease or loan off at any time. Pay early and save.

What will my payment size be?

Your payment will be determined by your payment frequency, the amount of your loan or lease-to-own financing, and the length of your lease or loan term. Please review your terms and conditions on your agreement for details.

Can I make additional payments, and what is the process?

You can make additional, unscheduled payments at any time. In order to do so, you can contact our Customer Service Team at 844.937.8275 between 8:00 am and 9:00 pm ET Monday through Friday, or 8:00 am to 8:00 pm on Saturday, or click the sign in link in the navigation bar to visit your customer portal. Making additional payments does not eliminate your regularly scheduled payments.


Credit

How will applying with Koalafi impact my credit?

With leases, a credit check on secondary bureaus will happen with both the application and when terms are signed for a lease. This may affect your credit score with the secondary bureaus but is unlikely to affect your FICO score with Experian, Equifax, and Transunion.

With loans, customers can check their eligibility amount without impact to their credit score.

Will Koalafi help me build my credit?

We report your account status activity in its current status once per month to Transunion. On-time payments may help you build your credit score.


Other questions

Do you have a return policy?

Yes, you can contact our Customer Service Team at 844.937.8275 between 8:00 am and 9:00 pm ET Monday through Friday, or 8:00 am to 8:00 pm on Saturday for more information.









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