We're here to help both merchants and customers.
Merchant support
Our Merchant Support Team is available to answer your questions 365 days a year.
Merchant support hours:
Monday-Saturday: 8am-10pm ET
Sunday: 9am-9pm ET
Live chat - the fastest way to get in touch with us!
We answer most chats within 15 seconds. To contact us via live chat, simply log into the merchant portal and click the chat icon in the bottom right-hand corner.
Email us at merchantsupport@koalafi.com using the email address on file. We will respond within 1 business day.
Phone
Call us at 844-238-6500 for service in English and Spanish. We aim to answer your call within 30 seconds of calling in.
Customer Support
If a customer has questions about Koalafi financing, you can direct them to our consumer FAQs for immediate answers.
Existing customers can view their account information, including their payment schedule, payoff total, and more, by logging into the customer portal.
Additionally, our customer support team is available via email and phone.
Customer support hours
Monday-Friday: 8am-9pm ET
Saturday: 8am-8pm ET
Direct your customers to email our Customer Support team at customerservice@koalafi.com using the email address on file to receive a response within 1 business day.
Phone
Customers can also call our team at 844-937-8275 for service in English and Spanish. We answer most calls within 1-2 minutes, but may take longer during peak calling periods.